Product updates

Supervisor

Interaction Tags and Notes

We are happy to roll out a new annotation system within the Supervisor Interaction View. This update is designed to help users categorize interactions and...

February 20, 2026

Supervisor

Interactive graphs & Interaction totals

With this update we introduce clickable charts and interaction totals to the Supervisor Dashboard. These features allow you to move from a high-level trend...

February 18, 2026

Staging

Personality supported by Staging

With this release, Staging now fully supports Personality . What’s New You can now: What Staging Already Enables This enhancement continues our commitment to...

February 16, 2026

Inbox

Updated Groups UI

We’ve redesigned the Groups view to align with the new platform look and feel. The update improves overall UX/UI consistency while keeping all existing...

February 12, 2026

Inbox

Updated Mailboxes UI

We’ve redesigned the Mailboxes screen with a new user interface and improved user experience. What’s new: All existing functionality remains unchanged.

February 9, 2026

Supervisor

Supervisor Dashboard: General Availability

We are happy to announce Supervisor Dashboard's General Availability. Supervisor Dashboard consolidates AI Agent performance metrics into a single, holistic...

February 3, 2026

Decision Engine AI Agent Configuration

Enhanced Decision Engine Building Blocks

We’re excited to introduce a major update to the Decision Engine Building Blocks designed to make configuration faster, clearer, and more intuitive for all...

February 2, 2026

Decision Engine AI Agent Configuration

Introducing Moments: A New Standard for Key Interaction Scenarios

As part of our continued move toward a fully GenAI-powered experience, we’re introducing Moments - a new way to define and manage the most important parts of...

January 28, 2026

Decision Engine AI Agent Configuration

Improved control over Escape condition in Collect Data Block

We’ve introduced a new configuration option in Collect Data Block that gives you more precise control over how custom Escape conditions work. What’s new? You...

January 26, 2026

Supervisor

Supervisor: Enhanced Interaction Navigation

New navigation features are now available in the Supervisor Interaction View. These quality of life improvements simplify the interactions review process Key...

January 16, 2026