Product updates

AI Agent Configuration

Customizable Insertions for Voice

what your AI agent says while it looks something up is now yours to control Silence is the fastest way to lose a caller's trust. When your AI agent needs a...

July 16, 2026

Supervisor

Supervisor's Custom Columns - early access feature

Measure what matters to your operation, in your words. The Supervisor Interaction table has always visualized what Zowie decided to measure. That changes...

July 15, 2026

Inbox

Email Satisfaction Survey

Your CSAT score is only as honest as the conversations behind it. Survey the wrong ones and the number tells you nothing. Email CSAT configuration lets you...

July 2, 2026

Supervisor

Introducing regions in Supervisor

See how your AI agents perform in every region Supervisor now breaks down interactions by region, so you can compare performance across the markets you...

June 18, 2026

Decision Engine AI Agent Configuration Platform Experience

Collaborate on flows, safely!

Flows are rarely built by one person. When two people open the same flow, it used to be easy to overwrite each other's work without knowing it happened....

June 2, 2026

AI Agent Configuration Staging

Voice configuration: Staging phone number and Error fallback

Two new settings are now available in Voice configuration. Staging phone number Assign a dedicated phone number to route calls to the Staging version of your...

May 28, 2026

AI Agent Configuration Platform Experience

Customize your Voice: configuration via UI available now!

You can now configure how your AI agent speaks and listens directly from Zowie platform. This gives CX and operations teams precise control over the voice...

May 20, 2026

Platform Experience

A new Billing page is live in Workspace settings

See exactly what you're spending, where it's going, and how it's trending across chat, email, voice, and phone. You'll find it under Workspace settings →...

May 14, 2026

Platform Experience

Audit Log is live

Every role, permission, and team membership change in your workspace is now on the record - including actions Zowie staff takes. Open it in Workspace...

May 12, 2026

AI Agent Configuration Staging

Staging now shows you what changed

Agent Agent has two modes: Staging, where you build and test, and Live, where your customers are. Any changes you make in Staging — to your Decision Engine...

May 8, 2026